Refund Policy

At Flarenta, customer satisfaction is our top priority. We understand that sometimes you may need to return a product or request a refund. This Refund Policy outlines the procedures, eligibility, and conditions for returns and refunds, ensuring a clear and transparent process for all our customers.

1. Eligibility for Refunds

You may request a refund or exchange under the following conditions:

• The product is defective, damaged, or received in error.
• The item does not match the description provided on the website.
• Returns are made within the stipulated time frame after delivery (generally 30 days from receipt of the product).

Please Note: Digital products, including e-books, are generally non-refundable due to their downloadable nature, except in cases where the product is defective or inaccessible.

2. Refund and Return Process

To request a refund or return, please follow these steps:

1. Contact Customer Service
   Reach out to our team via phone or email with your order details and reason for the refund:
   • Phone: +1 418-733-6071
   • Email: [email protected]
2. Provide Proof of Purchase
   Include your order number, receipt, or any relevant documentation to verify your purchase.
3. Return the Product (if applicable)
   For physical products, ensure the item is in its original packaging, unused, and in resalable condition. Our team will provide instructions for shipping the item back.
4. Processing the Refund
   Once the returned product is received and inspected, we will process the refund to your original payment method. Refunds typically take 5–10 business days to appear on your account, depending on your payment provider.

3. Exchanges

If you wish to exchange a product instead of receiving a refund, contact our customer support team to request a replacement. Exchanges are subject to product availability.

4. Shipping Costs

• Defective or Damaged Items: Flarenta will cover return shipping costs.
• Non-Defective Items: Customers are responsible for return shipping fees unless otherwise stated.

Shipping fees for initial delivery are non-refundable, except in cases of error on our part.

5. Refund Limitations

• Items that have been used, altered, or damaged by the customer may not be eligible for a refund.
• Personalized or custom-made products may not be refundable unless defective.
• Refunds for partial orders or items purchased during promotions will be calculated based on the price actually paid.

6. Contact Us

If you have any questions, concerns, or need assistance with a return or refund, please contact our customer service team:

• Phone: +1 418-733-6071
• Email: [email protected]
• Address: 39 Principal W St, Verner, ON P0H 2M0, Canada

Our team is committed to resolving issues quickly and ensuring that your shopping experience with Flarenta is positive and satisfactory.

7. Final Notes

Flarenta strives to provide exceptional service and high-quality products. Our Refund Policy is designed to be fair, transparent, and customer-friendly, giving you confidence and peace of mind with every purchase.